Shipping Policy — The Sugar Shack 🍭

Order Processing

All orders are carefully prepared and packaged with love. Orders are processed within 5–10 business days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Options (United States Only)

We currently ship within the United States only.

Available shipping options include:

• Standard Shipping: Estimated delivery within 4-5 business days

Please note that delivery times are estimates and may vary depending on the shipping carrier, holidays, weather, or other circumstances outside of our control.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information. Please use your tracking information to monitor your delivery and make arrangements to receive your package when it arrives.

Heat & Weather Disclaimer ☀️

Candy can be sensitive to heat and warm weather. During warmer months, we strongly recommend making yourself available when your order is scheduled to arrive to prevent your package from sitting outside in direct sunlight or extreme temperatures.

The Sugar Shack is not responsible for melted, damaged, or altered candy caused by heat exposure, weather conditions, or packages left unattended after delivery.

Lost or Damaged Packages

We carefully package every order before it leaves The Sugar Shack. Once a package has been delivered by the carrier, The Sugar Shack is not responsible for lost, stolen, or damaged packages caused after delivery.

If your package arrives damaged due to shipping issues, please contact us within 7 days of delivery with photos of the package and damaged items so we can review the issue and assist when possible.

All Sales Final

Due to the nature of our products, all candy sales are final. We are unable to accept returns or exchanges on candy products for safety and quality reasons.

By placing an order with The Sugar Shack, you acknowledge and agree to these shipping terms and conditions.