Refund policy

Return & Refund Policy — The Sugar Shack 🍭

At The Sugar Shack, we take pride in creating fun, fresh, and delicious candy mixes for our customers. Because our products are food items, we have specific guidelines regarding returns and refunds.

All Sales Are Final

Due to the nature of our products, all candy sales are final. We cannot accept returns or exchanges on candy products once they have been shipped or delivered.

For food safety reasons, returned candy items cannot be restocked or resold.

Damaged Orders

We carefully package every order to ensure your candy arrives safely. If your order arrives damaged due to shipping, please contact us within 7 days of delivery and include:

Your order number
Photos of the package and damaged items
A description of the issue

We will review your request and work with you to determine the best solution.

Incorrect Orders

If you receive an incorrect item or your order is missing something, please contact us within 7 days of delivery with your order number and photos of the items received. We will work to correct the issue.

Heat & Weather Damage

Candy can be affected by heat and extreme temperatures. The Sugar Shack is not responsible for melted, softened, or altered candy caused by weather conditions, packages left outside, or delays after delivery.

During warmer months, we recommend monitoring your tracking information and being available to receive your package when it arrives.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow your payment provider time to process the refund after it has been approved.

Thank you for understanding and supporting our small business. We appreciate the opportunity to bring a little extra sweetness to your day! 🍬✨